Frequently Asked Questions

What geographic areas do you cover?
Visiting Angels® provides service to clients in the Twin City metro area.

How does Visiting Angels® select employee – caregivers (Angels)?
Visiting Angels® employees go through an extensive selection process which includes telephone screening, application, interviews, verified professional and personal references, and criminal background checks including driving records.
We work in concert with the Minnesota Department of Health to verify whether that person has been reported for abuse, neglect or exploitation and is employable.
If all the prior checks are positive in nature, the final critical step is whether we feel that the potential caregiver has the character, experience, skills, personality and compassion to be an Angel. At Visiting Angels®, character matters.

Are your employees insured and bonded?
Visiting Angels® employees are insured and bonded.

Are you licensed?
Visiting Angels® is a registered Home Management Agency and is Class A licensed by the Minnesota Department of Health. We are an employee based corporation and are responsible for all employee payroll including federal and social security taxes.

What are the minimum hours of service your agency will provide?
Visiting Angels® provides a minimum of three hours per visit.

What if I need specific service requirements that are out of the ordinary?
We listen to your needs. We customize the care plan to meet your needs, whether it be for respite (as needed), regular daily/weekly schedule, overnight/day shifts or 24 hour care. We provide services wherever you need them, including private residences, nursing homes, hospitals, assisted living, etc. An angel can go anywhere!

What are your hourly rates?
Call our office at 651–653–0110. Rates vary by care plan level and number of hours of service. Visiting Angels® offers custom care plans that cover a full range of companion and personal assistance services to fit your needs.

Do you accept Medicare and Medicaid?
No.

Do you accept Long Term Care Insurance?
We provide you with the necessary paperwork to initiate the approval process by your Long Term Care Insurance Company for Home Care, provided that your policy accepts Licensed Non–Medical Home Care Agencies. Normally, you pay us, then the LTC Policy pays you.

Do your hourly rates change on nights and weekends?
Visiting Angels® uses the same rate for days and nights.

Do I sign a contract?
Visiting Angels® uses a Client Services Agreement, which details contact information, services desired, and an assessment of your needs.

What is your cancellation policy?
Visiting Angels® has a 24–hour cancellation policy. The client needs to call 651-653-0110 (office) 24 hours in advance of the scheduled shift. The Client Service Agreement and amendments are the governing documents. There are no cancellation fees.

Do I get to select my caregiver?
At Visiting Angels®, you interview our caregiver prior to starting service. This is what sets Visiting Angels® apart from other agencies. It is very important to us that you feel comfortable with the caregiver who will be providing services.

Do you send the same person each time?
Normally, it is the same Angel for regularly scheduled visits.

Does someone from your office come to my place – our home, hospital, rehab, nursing home, wherever – to meet me about the services I need?
Visiting Angels® meets you where you are. We collect as much information about your needs over the telephone, prior to making our first appointment. We then meet with you, based on your schedule, to determine exactly what services you feel are required. There is no charge for this assessment.

What happens if my scheduled caregiver can’t show up?
Visiting Angels® maintains a registry of highly qualified caregivers. In the event that our caregiver is not available, due to illness, or any reason, Visiting Angels® makes use of back-up caregivers in order to provide you the service as scheduled. We will call you to ask if you desire another caregiver.